Yesterday’s blog post has been edited and today is an op ed in the Toronto Star — How one Ontario community avoided chaos at H1N1 clinics. It is always a delight for me to highlight best practices in Canada’s health system and Sault Ste. Marie is full of them. See more about the Group Health Association health centre on pages 101-105 of Prescription for Excellence.
I did interviews with nine CBC morning shows today on the troubled roll out of the H1N1 vaccine. Canadians are rightfully enraged at the chaos of last week’s H1N1 vaccine clinics. There must be a better way to run a vaccine program. There are two main reasons why the vaccine roll out looks like rush hour at a Mexican bus terminal.
Late last week, vaccine manufacturer GlaxoSmithKline notified the federal government that it would not meet its production quotas and would temporarily have to reduce the amount of vaccine delivered. As a result, BC had no vaccine over the weekend and Alberta has no vaccine today.
However, there is a worldwide problem producing the vaccine. The horror stories in Canada are matched by those in the US. And the federal government has shipped 6 million doses of H1N1 vaccine which should be enough to vaccinate those at high risk — pregnant women, children 6 months to less than 5 years of age, people under 65 with chronic conditions, people who live with or care for infants under 6 months old and immuno-compromised people, and health care workers. The real problem is delivering the vaccine to those who need it.
There are some places in Canada which are delivering vaccine expeditiously to those who need it and we can learn something from these communities. For example, in Sault Ste. Marie, the Group Health Association Clinic is using its computerized appointment system to book patients for H1N1 vaccinations from throughout the Algoma Health Unit. Eighty percent of “the Soo’s” residents get their health care from Group Health. The appointments schedulers have access to Group Health’s electronic medical record so they can ensure that the patients they book are indeed high risk. Patients arrive at the clinic and get their needle within 10 minutes. No waiting
Group Health has over 60 doctors and 300 other staff and is cooperatively run by a community board and the Algoma District Medical Group. It has been a national leader in health care innovation since it first opened in 1963. The Centre has had a computerized appointment system for 20 years and a comprehensive medical record since 1997. Roy Romanow referred to it as a “the jewel in the crown of Medicare.”
In other parts of Ontario, public health is now delivering the vaccine to selected family doctors offices. Some might ask why public health didn’t simply give the vaccine to family doctors in the beginning. In fact, Ontario Medical Association president and family physician Dr. Susan Strasberg and other family doctors have been asking this question. In fact, Ontario and some other provinces have been quietly distributing the vaccine to clinics and shelters dealing with very high risk populations such the homeless, AIDS patients, and drug addicts.
What held public health authorities back initially was the concern that much of the vaccine could be wasted in family doctors’ offices. Most Canadian family doctors still work in small offices with one or two doctors, a non-professionally trained receptionist and no electronic records. Many family doctors don’t even have adequate refrigerators to store the vaccine and with the vaccine packaged in multiple dose vials, public health authorities were understandably concerned that much of the precious vaccine would go to waste in doctors’ offices. On Friday Ontario announced that like some other provinces and distribute vaccine to certain family doctors who met criteria and requested it. As the Globe notes this morning, Ontario and BC have both (perhaps inadvertently) sent vaccine to for profit, exclusive family practices which charge their patients extortionate and likely illegal annual “club fees”.
Some family practices have the vaccine and are distributing it to their high risk patients. In the midst of Toronto’s complete chaos and confusion one of the province’s new family health teams is advertizing this week’s vaccination clinics for its high risk patients. No fuss no muss no waiting. That’s how Canada should have rolled out the vaccine if we had a decent system of primary health care. Family doctors offices and community health centres would have vaccinated the patients they knew to be at high risk from their electronic health records. Public health then could have focussed on groups like the homeless who otherwise wouldn’t have been vaccinated.
If there were a Group Health Centre in every Canadian community, our H1N1 vaccination campaign wouldn’t make us look like a third world country. We need more effective primary health care in Canada and we need to effectively link primary health care to public health. Let’s not wait 50 years for the next pandemic to make this a reality.
I coordinated a workshop for the Public Health Agency of Canada four years ago on how to improve collaboration between public health and primary health care. I’m sorry to say the previous Liberal government was lukewarm to follow up my work and the current Conservative government sees little role for the federal government in health care. No national leadership and little provincial leadership. Fortunately, there are still enough local examples of excellence to provide us with prototypes for a better future.
After being home for a week from my trip to Alberta speaking on behalf of Friends of Medicare, I have a few reflections:
Activity-based funding
Alberta is moving to pursue a policy named “activity-based funding”. Essentially ABF is fee for service payment for hospital care. Hospitals would be paid a specific free for an episode of care such as a hip replacement. The United States government moved most of its hospital funding through their Medicare program into Diagnosis Related Groups or DRGs in 1983.
Hospitals are funded through a variety of different means across Canada. In fact, in most parts of Canada, hospitals are no longer independent organizations. Rather they are operational units of regional health authorities which receive integrated funding for acute care and publicly funded long term care, home care, mental health, and public health services. In Ontario, 14 the local health integration networks (LHINs) created in 2005, have regional funding envelopes but don’t deliver services. Services continue to be delivered by independent non profit hospitals and the previous array of other providers which include many for profit corporations who are heavily involved in the delivery of long term care and home care in Ontario.
The impacts of activity-based funding or DRGs or other types of prospective payment systems are heavily dependent upon the context of their implementation and their specifics. As always the devil is in the details. For example, if hospitals are paid on a volume basis but there is no accountability for quality, then clearly hospitals would have an incentive simply to discharge patients sicker and quicker. If patients suffer complications which bring them back, then an additional fee can be charged. and how do you assess the correct fee for every patient when some hip replacement patients like marathoners are good risks, will recover quickly, and cost relatively little and some like 80 year olds with emphysema and diabetes are poor risks, will take a long rehabilitation period, and whose care will likely be expensive. If the fee paid is the same or doesn’t properly account for extra social risks such as homelessness, then the new policy can really create bad disparities.
For more on ABF, DRGs etc. see: An analysis of Activity-Based Funding by Canadian Doctors for Medicare.
Stirring up a hornet’s nest: Blunt policy endangers health care reform
My biggest concern about what’s happening in Alberta is that it violates one of health care’s key precepts, primum non nocere, “first do no harm”. The most influential reports on quality in health care are the US National Institute of Medicine’s 1999 To Err is Human and the 2001, Crossing the Quality Chasm. Crossing the Quality Chasm has a nice section on the need to treat complex systems, like health systems with respect and make change gently and deliberately.
The authors of the report, including Dr. Donald Berwick, CEO of the Institute of Healthcare Improvement, suggested focusing on frameworks and “simple rules” to drive reform instead of relying upon so-called big-bang legislative and regulatory solutions. That’s because, big changes, like Alberta dissolving all the individual health regions in 2008 and putting in place a very complicated organizational structure for Alberta Health Services with different roles, responsibilities, and reporting relationships for hundreds of senior managers can wreck big havoc. I’m not an expert when it comes to complexity theory in health care (Google Toronto’s Brenda Zimmerman and Shalom Glouberman for more information), but here’s the essence. There are simple systems, like a pulley lifting a load over a river. Then there are complicated systems which are a series of simple systems like a bunch of pulleys, gears, and wheels, like a car. Then there are complex systems like ecosystems.
We can know pretty much everything about complicated systems — even one as gigantic as sending a spaceship to the moon. But we can never know everything about a complex system because the second, third, and even tenth order interactions might be crucial but it’s almost impossible to predict these interactions in advance. For example, you might be bothered by some insects in your garden so you kill them off with pesticides. A few years later your oak trees start falling down because those pesky insects were part of a chain of life which controlled an oak tree parasite. You didn’t know that in advance and maybe you couldn’t have known it in advance.
The Institute of Medicine suggested ten simple rules that should guide health care re-engineering.
1. Care should be based upon continuous healing relationships instead of mainly in-person visits.
2. Care should be customized for individual patients’ needs and values instead of being dictated by professionals.
3. Care should be under the control of patients not professionals.
4. Knowledge about care should be shared freely between patients and providers and between different providers. This transfer should take maximal advantage of leading-edge information technology. Patients should have unrestricted access to their records.
5. Clinicians should make decisions on the basis of the best scientific evidence. Care should not vary illogically from clinician to clinician or from place to place.
6. Safety is the responsibility of the whole system not individual providers.
7. The content of care is made transparent instead of being held in secret. The health system should give as much information as is required to patients and families to enable them to fully participate in clinical decisions, including where to seek care.
8. Patients’ needs should be, as much as possible, anticipated and not treated in a reactive fashion.
9. The health care system should continually decrease waste (goods, services, and time) instead of focusing on cost reduction.
10. Providers should cooperate and work in high-functioning teams instead of attempting to work in isolation. Concern for patients should drive cooperation among providers and drive out competition based upon professional and organizational rivalries.
I think these would be good rules to follow, especially in Alberta. There is so much innovation within the public system; the question should really be why is the government making such drastic changes that risk serious untoward effects?
The answer in Alberta as well as other provinces seems to be that a lot of the Canadian elite decided about 10 years ago that our country should have the for-profit sector deliver much elective surgery. I was told this in 2001 by a senior health administrator in Alberta and recently by a senior health ministry official in another province. When I asked given the risks, given the current public sector best practices which could be easily spread, why was he pursuing activity-based funding. He said that activity-based funding was inevitable and he was resigned to trying to implement it is such a way as would cause the least harm.
I had an op- ed in the Toronto Star on Friday, “Can this Minister fix the health file? Job 1 for Deb Matthews is to help the Ontario Government regain its health policy focus. Good luck with that”. The final part of the subtitle was a little unfortunate because it sounds so negative and I am a very upbeat kind of guy. Newspaper readers need to remember that its an editor (usually a fairly lowly one) who choses the headlines. Writers have only a little influence and don’t get to proof the final version.
The op ed has a particular focus and didn’t talk a lot about the medicare issues. The Ontario McGuinty government has certainly done much better on medicare issues than Alberta. But, the use of Public Private Partnerships to build hospitals is continuing problem. And the competitive bidding process for homecare started by the Harris government continues to be a travesty.
I got back Saturday (the 17th) after a fun week in Alberta. I spoke to a number of events organized by Alberta Friends of Medicare. There were over 500 people who attended a raucous public meeting at the Polish Hall in Edmonton on Tuesday night. See the coverage in the Edmonton Journal. Kudos to Dave Eggen Friends of Medicare coordinator, Della Drury his campaign worker, economist Diana Gibson, research director at the University of Alberta’s Parkland Institute who also spoke, and dozens of other folks who helped organize the meeting.
On Wednesday morning Dave Eggen and I flew to Calgary but our plane to Medicine Hat was cancelled because of snow so we rented a car and started our southern Alberta road trip. We had a wonderful crowd of 150 that night. Thanks so much to Jan Bunney chair of the Medicine Hat Chapter of Friends. It’s an amazing group of folks. Amongst other things they participate in Medicare Mondays where they go to places like Tim Horton’s and talk to people about health care in their community. Here’s a picture of Dave Eggen, Jan Bunney, and me.
Then it was on to Lethbridge where Michael Cormican and his chapter organized a terrific meeting Thursday night at Southminster Church.
We drove to Calgary on Friday morning where I talked to a meeting of the Health Sciences Association of Alberta.
I will be writing up my analysis of my Alberta trip in the next few days but you can read the op ed I wrote before the trip here. It is quite frightening how quickly Alberta seems to be eroding the public system.
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